COVID-19 Updates

As concerns surrounding the spread of the Coronavirus (COVID-19) continue to rise, Warren RECC is focused on maintaining a healthy workforce and keeping personnel available so that we can continue to provide the quality service you expect from us.

Newsletters to Keep You Informed

WRECC Newsletter January 13, 2021

Archived Newsletters

Operation Warm Hearts

Operation Warm Hearts is a program that allows Warren RECC members to help fellow members who may be having a hard time paying their electric bill. Funds are distributed through Community Action agencies to qualifying Warren RECC members. Warren RECC has temporarily amended the eligibility requirements to a combined household income, excluding unemployment income, between 200% and 250% of the Federal Poverty Level. Below is a chart to help you see if you may be eligible under the temporary eligibility guidelines. For more information, contact your local Community Action agency (see below).

Household Size Monthly Income
   200% 250%
                    2 $2,873 $3,592
                    4 $4,367 $5,458
                   6 $5,860 $7,325

 

Community Action Agencies

Community Resources

Team Kentucky Fund
SBA Economic Injury Disaster Loans
Paycheck Protection Program

Up to date COVID-19 information

TVA/Warren RECC Community Care Fund Announcement
Kentucky’s COVID-19 page  
World Health Organization COVID-19

Warren RECC Response to Coronavirus (COVID-19)

Below is a list of four (4) response levels and how these levels will impact our members. Warren RECC is currently operating at a Level 2 status. We will notify you if that status changes.

Level 1 – Normal Business Operations

Level 2 – Increased sanitation of our offices. Disinfectant wipes/hand sanitizers for use in the office. Requesting members to limit office visits voluntarily, especially if they are sick. Outages can be handled by reporting by phone or on the SmartHub app.

Ways to pay bills remotely:

  • Website (www.wrecc.com)
    • Pay Now
    • Manage My Account
  • SmartHub App (for iPhone and Android)
  • By Phone at 866-319-3234 (toll-free)
  • Drive-thru or night deposit boxes
  • Mail

Level 3 – Visitors will be asked to reschedule and will not be allowed in buildings unless it is an emergency. All payments must be handled by the options listed in Level 2. Lobbies will be closed but drive-thru windows will remain open. Work/service orders will be processed. New service applications will be taken by phone or electronically.

Level 4 – Warren RECC offices will remain open but will be closed to the general public. All business with members will be conducted by phone or electronically. Critical work/service orders will be processed.

In March, Warren RECC voluntarily suspended disconnections for non-payment as a way to help our members facing financial hardships due to the COVID-19 pandemic. Account balances remain the responsibility of the account holders.

Disconnections for non-payment resumed on November 17, 2020. We understand that this a challenging time for many in our communities and we are committed to working with our members to keep their power on.

We will continue to monitor this situation and take any actions as directed by the Centers for Disease Control (CDC), World Health Organization (WHO), and other state and local health organizations in the days and weeks to come.

If you have any questions, please contact us at 270-842-6541