Frequently Asked Questions

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• Who is Warren RECC?

  Warren Rural Electric Cooperative Corporation was formed in 1938 to bring electricity to individuals and communities in rural areas of south central Kentucky. Because it is a cooperative, the people who purchase electricity from Warren RECC are the owners of the company. By paying a $10 membership fee, a service deposit, and connection fee, you become a member/owner of this non-profit electric cooperative.

• What's different about a Cooperative?

  One of the distinguishing features of cooperatives is member involvement. A cooperative is a business voluntarily owned and controlled by its members and operated for them and by them on a non-profit basis. In contrast, an investor-owned utility is directed by stockholders, who generally invest for a return on their investment, not because the product or service is one that should be provided or because a particular community will benefit from it.

  Prior to 1935, only about ten percent of our nation's countryside had electricity in the home. Companies providing electricity were, for the most part, investor-owned where making a profit was imperative. In 1935, President Franklin D. Roosevelt signed an executive order establishing the Rural Electrification Administration. The order was signed into law in 1936, paving the way for electrification of rural America.

  Warren RECC is run by an elected, eight-member Board of Directors. Each Director is a member, not an employee, of the Cooperative. The board establishes policies and procedures of the Cooperative.

• How does the Cooperative report to its membership?

  Each year, Warren RECC sends all members a financial report and notice of the Cooperative's Annual Meeting. This information comes to the member as an insert in the Kentucky Living magazine, usually in April or May. The Annual Meeting is your opportunity to elect Directors and tend to the business of Warren RECC. Each member is encouraged to attend this meeting.

• What is the Member Advisory Committee?

  Warren RECC Directors select members as advisors from their districts. In addition to regular contacts during the year, the Member Advisory Committee meets annually with Warren RECC employees, area legislators, and others associated with the rural electric program.

• How does the Cooperative communicate with its members?

  Each month, the Cooperative mails the Kentucky Living magazine to all members. Warren RECC pays the subscription cost of this magazine which is produced by the Kentucky Association of Electric Cooperatives. On a regular basis, messages are included on the billing statement and in the billing envelope. These messages contain timely information to improve service to our members.

• How do I contact a nearby Warren RECC office?

  This web site provides a detailed map and telephone numbers for each of our offices.

  Telelink is a 24-hour automated system available to our members. Telelink allows you to:

  • Get your account balance
  • Pay your bill with a credit card over the phone
  • Update your telephone number
  • Schedule a service connect, disconnect or transfer a service
  • Request a payment extension

  In order to use Telelink, all you need is your Warren RECC account number. Then, simply call 842-3234 (in Warren County) or 1-866-319-3234 (toll-free outside of Warren County).

• How does a commercial/industrial member obtain information?

  The Engineering Department is available to serve as the initial contact for issues concerning billing, demand, equipment, and services to commercial/industrial customers.

• What does it mean to be a Touchstone Energy® Cooperative?

  Touchstone Energy® is an alliance of more than 600 cooperatives in 44 states that collectively deliver power and energy solutions to more than 17 million customers every day. Touchstone Energy was created as a way of educating member-owners of rural electric cooperatives about the advantages - or differences - of being served by a cooperative. The Touchstone Energy alliance:

  • provides high standards of service to all customers - residential, commercial, industrial and agricultural.
  • is a branding initiative that communicates electric cooperatives' unique characteristics in a changing marketplace where these values and differences matter more each day.
  • emphasizes the significance of each electric cooperative's local presence and unique ties to its community, but offers the resources of a nationwide network to bring added value and benefit to customers.

  Warren RECC is committed to the four key values that are the foundation of every Touchstone Energy cooperative:

  1. Innovation
  2. Accountability
  3. Integrity
  4. Commitment to Community