Frequently Asked Questions about Total Security Systems

What kind of warranty do I have?

All TSS systems come with a full two-year warranty. That's parts and labor, it's all covered.

Who do I call if I have questions or a problem?

You can reach a Total Security representative at 1-800-617-4388. After business hours the phone calls are routed to the dispatch center so you can reach them 24 hours a day.

Most security systems are monitored in other states, where are Total Security Systems monitored?

Total Security Systems feels that no one else would care about their customers like they do. All systems are monitored in Bowling Green, Kentucky.

What is the monitoring fee? Does it cost more if I have fire protection or if my business uses silent alarms?

Total Security Systems' monthly monitoring fee is $14.95. It makes no difference what type of system and whether it is commercial or residential.

Can I finance my security system and how is it billed?

Total Security Systems can finance your system with a proper credit check and all Warren RECC customers can have both the system and monthly monitoring fee added to their electric bill.

Note: Total Security Systems (TSS) is not the company as Warren Rural Electric Cooperative Corporation. TSS is not regulated by the Kentucky Public Service Commission. You do not have to purchase TSS's products or services in order to continue to receive quality regulated service from the utility.