When will my power be restored?

It is very difficult, especially in the early stages of storm restoration, to provide reliable estimates of restoration times for specific locations. The situation is often fluid because of the constantly changing conditions that occur during and after a storm.

Work to assess damage and repair service are assigned as outages arise and crews become available, with the goal of restoring power to the most consumers in the shortest amount of time.

Why does my neighbor have power and I don’t?

There’s not one specific answer that applies to every situation. However, a general explanation is that your neighbors may have power when you don’t because they are served through a different set of connections.

Our engineers and linemen work hard to determine the cause of every outage and make the necessary repairs.

If your crews are out restoring power, why haven’t I seen any of your trucks?

Just because you don’t see one of our trucks, that doesn’t mean we’re not working to restore your power. Outages are caused by a variety of reasons, and the cause may be in someone’s back yard a few blocks away, or at a substation a few miles away.

Someone came by and cleared trees, so why didn’t they restore my power?

For safety reasons, repairs to the electric system can only be done by trained linemen. Tree trimming and removal crews will work ahead of our linemen, but they do not have the training, experience, or equipment to make repairs.

Why do some outages last only two minutes while others last several hours?

The short answer is the length of an outage depends on circumstances such as location, time of day, cause, system design, weather, and what equipment is needed for repairs. Each factor plays a part in how quickly we can respond to and restore power.

The most common causes of outages are weather, birds, and trees. Outages are also caused by the public, such as vehicles driving into components of the electric system and balloons coming in contact with power lines.