Power Outage FAQ

When will my power be restored? It is very difficult, especially in the early stages of storm restoration, to provide reliable estimates of restoration times for specific locations. The situation is often fluid because of the constantly changing conditions that occur during and after a storm. Work to assess damage and repair service are assigned…

Read article
heat pump summer winter

Understanding Heat Pumps

Heat Pump 101 Sometimes referred to as a central heating and cooling unit because it warms your home in the winter and cools it in the summer. In cold weather, it collects heat from the air outside and concentrates it for use indoors. In warm weather, it collects cool air from outside. The heat pump…

Read article

Power Outage Tips

Before a Power Outage Build or restock your emergency preparedness kit, including a flashlight, batteries, cash, and first aid supplies. Make sure you have alternative charging methods for your phone or any device that requires power. Charge cell phones and any battery powered devices. Know where the manual release lever of your electric garage door…

Read article

When Your Power Goes Off

Check your fuse box or circuit breaker to see if a fuse has blown or a breaker has tripped. If your fuses and breakers are okay, look outside to see if your neighborhood has lights. If your neighbors have power they may be on a different line or circuit. For example, a three-phase line may…

Read article

Portable Generators

Portable generators, especially generators designed for home use, are not powerful enough to run your whole home. Necessary appliances such as the refrigerator, freezer, or a space heater should be plugged into the generator. Never plug your generator into regular outlets. A generator connected to your home’s wiring systems must have a double-throw switch that…

Read article